Caring for someone

COVID-19 information for caregivers

We’re committed to making sure our caregivers have the information they need to keep themselves and the children in their care safe and well. We'll be sending weekly email updates to caregivers. If you do not currently receive emails from us, please contact your caregiver social worker or call us on 0508 227 377 to update your contact details.

Click on the tabs below to find the latest guidance, support available to you, advice on wellbeing and managing at home, and resources for you and the tamariki in your care. 

Latest advice and guidance

We're at Level 4 of New Zealand’s four-level COVID-19 alert system

Slowing the spread of COVID-19 is critical to protect people’s health and to ensure our health system can cope. Please do what is being asked of all New Zealanders and stay home.

The Ministry of Heath has made a short video on how self-isolation and ‘bubbles’ work.

Thank you for the love, support and kindness you're giving to children and young people in your care at this time.

Oranga Tamariki provides an essential service

Our social workers are continuing to provide support for tamariki, whānau and caregivers. Please reach out to your caregiver social worker as soon as possible if you need support.

COVID-19 Caregiver Support Plans

Our caregiver social workers are contacting all Oranga Tamariki caregivers with children and young people currently in their care to develop a COVID-19 Caregiver Support Plan.  

  • We’re prioritising those who are over the age of 70, have pre-existing health conditions or have tamariki in their care with pre-existing health conditions, and those with limited access to support networks. We’ll get to you as quickly as we can.

Contact your caregiver social worker and your child’s social worker immediately if someone in your household becomes ill, so we can support you as soon as possible.

  • For home visits, which will take place in critical situations only, we'll follow official Government procedures.
  • This will include asking our social workers and caregivers questions about their potential exposure to COVID-19 and any symptoms they are experiencing, prior to any face-to-face interactions.

Respite caregivers

We’ll do everything we can to support you through this event. 

  • At Alert Level 4, moving tamariki between caregivers is extremely difficult and has the potential to increase the risk of transmission of COVID-19.
  • With this in mind, we will only be able to move tamariki into respite care in exceptional circumstances, where the caregiver is unable to continue providing care.

Please reach out to your caregiver social worker if you need support, or if someone in your household becomes ill.

Information for Māori and Pacific peoples

Information for new caregivers

If you are new to caregiving, and are stepping in to support with the care of a child or young person during the COVID-19 event, there are some important things you need to know.

  • While we’re at Level 4, we’re not able to provide face-to-face training sessions. We have created a resource to get you started that your caregiver social worker will share with you, and dedicated learning will be available online soon.
  • Your social worker will make sure there is a Caregiver Support Plan in place.
  • The information on the pages in this section will be really helpful for you as well.
  • We’re here to support you. Call us any time of the day or night on 0508 227 377.

Shared care arrangements

Parents and caregivers should discuss if shared care arrangements would allow COVID-19 to potentially spread without them being aware, and reach an agreement.

  • This may mean the child or young person stays with one parent/caregiver for the initial four-week period.
  • If children and young people are moving they must be accompanied by an adult and private vehicles should be used.
  • If in doubt, talk to your caregiver social worker or the child’s social worker.