Caring for someone

COVID-19 information for caregivers

We’re committed to making sure our caregivers have the information they need to keep themselves and the children in their care safe and well. We'll be sending weekly email updates to caregivers. If you do not currently receive emails from us, please contact your caregiver social worker or call us on 0508 227 377 to update your contact details.

Oranga Tamariki provides an essential service

We're continuing to support tamariki, whānau and caregivers at all COVID-19 alert levels. Please contact your caregiver social worker if you need support.

Thank you for the aroha you're giving to children and young people in your care. 

Caregiver Support Plans

Our caregiver social workers are continuing to work with Oranga Tamariki caregivers to ensure they have an up-to-date Caregiver Support Plan in place for Alert Level 2.

  • Your plan will cover things like schooling, whānau contact, home visits and respite care.
  • At Level 2, the majority of children will go back to school, so we’re prioritising caregivers with school-aged children who urgently need a plan to support their return. Please rest assured we’ll contact you as soon as we can.
  • We’ll follow Ministry of Health guidance if there is an exceptional circumstance that requires a child or young person in your care to continue with distance learning.

If someone in your household has cold or flu-like symptoms, please contact your doctor or Healthline immediately and arrange a COVID-19 test. Please also contact your caregiver social worker and the child’s social worker.

Playing it safe at Alert Level 2

The Ministry of Health has advised that at Level 2 we can safely make home visits and have people visit our offices. These visits are important to ensure tamariki are safe and well, and whānau and caregivers are getting the support they need.

The wellbeing of you, your whānau, and our staff is our top priority. We’re also aware you may have vulnerable people in your home that you’re worried about.

To limit physical contact, our caregiver social workers will continue to connect with you by phone, video call and email whenever possible.

  • If we need to make a home visit, your caregiver social worker will call you first. They’ll ask you some screening questions about the health of everyone in your household, talk you through our safety measures, and make sure you’re prepared for the visit.
  • If they aren’t able to contact you by phone, but need to visit urgently, they’ll ask you the screening questions when they arrive.
  • If you’d like to visit one of our offices, please call us first as we’re encouraging people to make an appointment. This gives us time to ask you the screening questions and make sure your visit is safe for everyone.

Respite care

At Level 2 it will now be possible for you to access regular respite care options. Please contact your caregiver social worker to talk through your situation.

Read about the Budget 2020 caregiver package to find out what extra support you're entitled to.

Financial support

We know that our caregivers are facing financial pressures, as are many New Zealanders during this unprecedented time.

Read about the Budget 2020 caregiver package to find out what extra support you're entitled to.

If you're struggling financially because of the COVID-19 event, please call your caregiver social worker to see what other support might be available for you.

For advice on what to do if you’re facing lost or reduced income, please contact Work and Income.  

Information for Māori and Pacific caregivers

Here are some resources you might find helpful.

Information for new caregivers

If you're stepping in to support with the care of a child or young person during the COVID-19 event, here are some things you need to know.

  • Your caregiver social worker will support you to get the training you need. In the meantime, we’ve created a resource to get you started that your caregiver social worker will share with you.
  • Your social worker will make sure you have a Caregiver Support Plan.
  • You can call us any time of day or night on 0508 227 377 for support.