Caring for someone

COVID-19 information for caregivers

We’re committed to making sure our caregivers have the information they need to keep themselves and the children in their care safe and well. We'll be sending weekly email updates to caregivers. If you do not currently receive emails from us, please contact your caregiver social worker or call us on 0508 227 377 to update your contact details.

Your wellbeing

COVID-19 has had a significant impact on how we interact with others, go about their lives, our work, study and many other aspects of our lives. A combination of stress and uncertainty can have significant and wide-reaching impacts on our wellbeing.

Everyone reacts differently to difficult events, and some may find this time more challenging than others.

Here's some ways to help you feel mentally well and to get through:

Wellbeing of children and young people

Children and young people may feel a range of emotions over this time, and all of them are normal. 

You can support them by:

  • staying calm and reassuring them, as they will take their cues from you
  • helping them to express their feelings through music, drawing, talking
  • easing their worries and concerns by making them feel safe and cared for
  • giving them practical advice, like how to wash their hands and connect with their friends and whānau.

Our guide to talking about traumatic events with children and young people might be useful. 

The University of Auckland has developed a chatbot called Aroha to help young people manage stress during this time. It offers practical, evidence-based tools and ideas to maintain social connection and stay active. 

Where to get support

If you’re worried about the mental health of a child or young person in your care:

  • get in touch with their social worker
  • call or text 1737 anytime (it’s free)
  • call the Government Helpline on 0800 779 997.

Children and young people can reach out to:

  • 0800 What's Up – 0800 942 8787 (run by Barnardos)
  • VOYCE-Whakarongo Mai – 0800 486 923 (support and advocacy for children and young people who have been or are in care)
  • Youthline – 0800 376 633 or free text 234.

Māori Health Providers

Māori Health Providers across the motu are here to assist you and your whānau.