How we get involved


As we work with tamariki, whānau, caregivers and victims in Alert Level 1, we will continue to follow safe health and hygiene practices. We are ready to respond effectively and quickly where COVID-19 is suspected. We also acknowledge the long term impact of COVID-19 at a social, economic, cultural and wellbeing level, and the suppport we need to provide. Use the tabs to find out what you need to know.

Providing support

Our caregivers are a top priority and we’re giving them extra support, including COVID-19 Caregiver Support Plans. This plan includes things like schooling, whānau contact, home visits and respite care. 

We’ve asked caregivers to contact us immediately if someone in their household falls ill with cold or flu like symptoms, so that we can support them as soon as possible. We’re also advising them to contact their doctor or Healthline to arrange a COVID-19 test.

For more advice, support and resources see the COVID-19 information for caregivers section on this website