How we get involved


As we work with tamariki, whānau, caregivers and victims in Alert Level 1, we will continue to follow safe health and hygiene practices. We are ready to respond effectively and quickly where COVID-19 is suspected. We also acknowledge the long term impact of COVID-19 at a social, economic, cultural and wellbeing level, and the suppport we need to provide. Use the tabs to find out what you need to know.

Our service

We are available, accessible and connected to the community with the ability to modify our service approach as alert levels change.

We continue to work in a way that keeps everyone safe and is in line with Ministry of Health guidelines. 

Report a concern

During recent weeks COVID-19 restrictions have changed who contacts us. Now schools and other providers are opening up it's important teachers, grandparents and others in the community contact us if you are worried about a child or young person.

If something doesn’t feel right, call us on freephone: 0508 326 459 or email

Preparing for more families needing our support

Our teams are talking to Police child protection teams daily to check in on at-risk families. And we’re working closely with NGO partners in response to reports of family harm and reports of concern.