How we get involved


As we work with tamariki, whānau, caregivers and victims in Alert Level 1, we will continue to follow safe health and hygiene practices. We are ready to respond effectively and quickly where COVID-19 is suspected. We also acknowledge the long term impact of COVID-19 at a social, economic, cultural and wellbeing level, and the suppport we need to provide. Use the tabs to find out what you need to know.

Safe practice

Our social workers will resume usual face to face engagement including home and office visits, family group conferences, hui and whānau contact arrangements without restriction. However, alternative or remote forms of engagement may continue to be appropriate where:

  • Individuals are unwell, experiencing symptoms of cold or flu, are required to self isolate or are being quarantined
  • Tamariki, whānau or caregivers have expressed a specific preference, particularly if this relates to a health or wellbeing concern
  • It is likely to promote more effective engagement and participation as an alternative to, or in combination, to meeting face to face.  

Social workers maintain high standards of personal hygiene and will do a health check before a visit. All person to person contact in practice settings is recorded for the purpose of contact tracing.

We remain sensitive to the ongoing social, eonomic cultural, physcial impact COVID-19 has on the mental wellbeing of tamariki, whānau and caregivers. We have a continued role, alongside our partners, to support and promote resilience and recovery. 

Modified ways of working

Where necessary we'll review and make changes to plans put in place during previous alert levels, addressing things that had the most impact on tamariki and whānau and reconnecting them to support networks such as school and whānau. 

To see in more detail how we have modified our practice in response to COVID-19, visit our Practice Centre website.