Round the clock support - video transcript

Video transcript 

(Trish Langridge, DCE Care Services)

"It’s the beginning of a lot of really good things for our caregivers, and ultimately that’s going to make a difference for our kids."

(Bryan - caregiver)

"As they say, it takes a village to raise a kid. The more voices you have got in that village and the more people you have to talk to, the more support you have got.

The more support you have got, the better you feel about yourself and also the kids that you’re caring for.

If I couldn’t get hold of my social worker, the new phone line would be the first place I would go to."

(Lesieli - caregiver)

"It’s an extra support that caregivers can have when social workers aren’t available. Say, the weekend, because issues don’t just arise from Monday to Friday between 9 and 5pm. So, it’s good to be able to speak to somebody after or before those hours.

The particular issue I was phoning for, the issues that were being displayed by the kids in my care, it was a bit overwhelming. But when I spoke to the lady over the phone she just calmed it right down and made it more bearable.

It was never going to have a solution, but they gave me reassurance. That’s probably the biggest reason why I would use it, for reassurance."

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