Transition from care to adulthood

From age 15, young people in care are supported by a transition worker as they prepare to leave care and move to the next stage in their life.

Transition to adulthood

The Transition Support Service is designed to help the 600 eligible young people and rangatahi who leave care and custody every year. We want to ensure they have the same opportunities in life as any other New Zealander. This service was developed with the help of young people. From the age of 15, young people or rangatahi who have been in care are supported by a transition worker who will help them plan for a positive future when they leave care.

Our service is continuing to grow as more young people become eligible and are referred to us for support. Since July 2019, we've partnered with 63 community organisations to set the service up across New Zealand. As of June 2021, 46% of them are iwi or Māori organisations. There are more than 120 Transition Support Workers actively working with 1,275 rangatahi, and the Transitions Helpline has answered more than 7,600 calls.

The Transition Support Service works collaboratively across agencies to advocate for young people and rangatahi. For example, advocating for care experienced young people to be a priority group in employment programmes like He Poutama Rangatahi and Mana in Mahi.

Teenages and child at Marae

Real-life example

Ashley contacted the Transition Support Line hoping to get support. She found it hard “becoming an adult” and was at rock bottom; struggling to secure employment, and without stable accommodation.

Ashley talked about dreams of becoming a steward with the Air Force. So, the Transition Support Line advisor referred her to a community agency to provide support and set personal goals.

Ashley was appreciative of the assistance and sent this email. “I just wanted to write this email to commend a customer service rep of yours by the name of Scott. I really appreciate the attentiveness, consistency and patience he showed whilst dealing with my needs in regard to transition support. This has been the first time out of the past 7 years I have received assistance that has been genuinely helpful and stress free. I would like to thank you once again for ensuring that I felt my needs were being heard and taken care of.”

More detail about our Transition Support Service

Published: February 22, 2022