Working with children

COVID-19 information for partners

We are working closely with partners and providers to ensure they have the information they need to keep tamariki and whānau safe and supported during the national response to COVID-19.

What you need to know

This page will be updated regularly with the latest information you need to know and responses to the most frequent questions you are asking us.

You can also visit the NZ Government site for additional information and advice.

NZ Government’s COVID-19 website

Ministry of Health’s information on COVID-19

For information relevant to all welfare and social sector organisations, you should also visit:

COVID-19 information for providers on the MSD website

COVID-19 guidance

Oranga Tamariki has developed guidance for its own staff, sites and teams. You can view some of this on the Oranga Tamariki Practice Centre. We have also provided you with access to some of these documents on this page below so that you're aware of our practice and to assist you in preparing your own responses. More information like this will be made available over time so please keep checking back to this site. 

We will be sharing up to date information and answers to the most common questions from our social service partners through this site:

The latest guidance and information for all social services

Essential services

Under the Government’s COVID-19 response plan, Alert Level 4 allows for ‘essential businesses and those that support them’ to continue to provide the necessities of life for everyone in New Zealand.

Information about essential social services

If you have any queries around essential services you can call 0508 377 388 or email

Non-essential social services

As a sector, we have a shared commitment to meeting the needs of vulnerable tamariki and their whānau. We acknowledge that other welfare and social services are important to your communities during this time. We want to collaborate with you to ensure the people we work with get through COVID-19.

Information on how your organisation can continue to operate

Funding and contracting

We want to provide our contracted providers with clarity and certainty about their funding during this time.  We also want to support the innovation being shown by our partners as they continue to support tamariki and whānau in response to COVID-19.

To enable this, Government agencies that fund the provision of social services are working together to align how they will support and work with their providers and partners.

How Oranga Tamariki and other government agencies will work with social service providers

Your questions answered

We are in touch with and responding to questions from our partners across the country. We have compiled a list of the most common questions we have been asked.

Common questions from our partners with responses (25 March 2020) (PDF, 169kb)

Regular updates

We are also sending regular email updates to our providers and partners about the impact of COVID-19 for them. You can read these updates below:

Care partners

Providers and partners

If you need further information or would like to talk through your particular situation, please get in touch with your Oranga Tamariki Partnering for Outcomes contract or relationship manager.

Social service providers can also email

These are challenging times. Thank you to everyone that is working in partnership with us to unite against COVID-19 and help tamariki and whānau get through.