Working with children

COVID-19 information for partners

We are working closely with partners and providers so you have the information you need to keep tamariki and whānau safe and supported during the national response to COVID-19.

Alert Level 1

Under Alert Level 1, the restrictions that have impacted our engagement and practice with tamariki, whānau and communities are removed.

Provided all participants are well, all usual person to person engagement (including home visits, office visits, Family Group Conferences, hui and whānau contact arrangements) can be undertaken without restriction.

Unless there is a critical safety or wellbeing need requiring us to engage in person, alternative or remote forms of engagement may continue to be appropriate where:

  • Individuals are unwell, experiencing symptoms of cold or flu, are required to self-isolate or are being quarantined.
  • Tamariki, whānau or caregivers have expressed a specific preference, particularly if this relates to a health or wellbeing concern.
  • It is likely to promote more effective engagement and participation as an alternative to, or in combination with, face to face engagement.

We remain sensitive to the ongoing impacts of COVID-19 on the social, economic, cultural, physical and mental wellbeing of tamariki, whānau, caregivers and communities. We will continue to work in partnership with you to support their needs.

Ongoing support

We have developed guidance related to COVID-19 for our own staff and sites. You can use this information to inform what you do.

Some of our practice and guidance can be viewed on our Practice Centre website.

At Alert Level 1 controls at the borders remain for those entering New Zealand, including health screening and testing for all arrivals, and mandatory 14-day managed quarantine or isolation.

For the latest information relevant to all individuals, workers and entities you can visit the Government’s COVID-19 and the Ministry of Health websites.

The Government’s COVID-19 website

Ministry of Health’s information on COVID-19

We continue to work with the Ministry of Social Development (MSD), the Department of Corrections, the Accident Compensation Corporation, Te Puni Kokiri and the Ministries of Justice, Health and Education to align information and advice we provide to social services organisations we collectively fund. You can access relevant information for all social services organisations on the MSD website.

Information for social service organisations on the MSD website