Annual Caregiver Satisfaction Survey 2024

A total of 665 Oranga Tamariki active caregivers participated in the survey giving an estimated total active caregiver population participation rate of 36%. 

Key survey findings include:   

• That 48% of whānau and 43% of non-whānau, caregivers are satisfied or very satisfied with the overall support Oranga Tamariki provides.  
• That many caregivers feel supported in their role by their caregiver social worker with 75% of whānau and 74% of non whānau caregivers indicate they are satisfied or very satisfied.
• That 45% of non-whānau caregivers would recommend becoming a caregiver for Oranga Tamariki. Among whānau caregivers, 36% said “Yes” to recommend. 28% of non-whānau and 39% of whānau caregivers were not sure if they would recommend becoming a caregiver.
• The survey revealed that that 71% of whānau and 62% of non-whānau caregivers are not thinking about stopping caregiving.
• Reasons for stopping are diverse but the highest relate to unhappiness with Oranga Tamariki (20.1%), emotional or physical strain (19.7%) and lack of support (19.2%). Other reasons for stopping are more personal and beyond the control of Oranga Tamariki such as retirement (6.6%), other family responsibilities (7.9%), and financial reasons (5.2%).
• The findings shows that 54% of whānau and 53% of non-whānau caregivers are satisfied with the amount of financial allowance received for the child in their care.

In conclusion the report notes that caregivers find their roles rewarding and have indicated areas where Oranga Tamariki can enhance support, these include, financial support, communication, and consistent social work practice.   
 

Key insights of interest are included in this first report with a second deep dive coming in April 2025 focusing on the specific needs of caregivers and the children and young people they care for.