Contact us

If you believe a child is in immediate danger, call the Police on 111.

More in About us

Making a report of concern

If you're worried about a child and want to make a referral or report of concern, call us on freephone:

0508 326 459

or email contact@ot.govt.nz

Get in touch if you think a child or young person may be:

  • unsafe or in danger of harm
  • suffering from ill-treatment, abuse or neglect
  • or you’re not sure if you should be concerned, and want advice, or just to talk things through.

A social worker will work out how urgent this is, and the best thing to do next.  

What we'll need to know when you get in touch

  • what you're worried about
  • details of any incidents, including dates
  • details about the child or young person and their family, such as names and addresses.

After hours

From 5pm to 8am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But we encourage you to call if you're unsure.

General enquiries

If your enquiry is not about a child but relates to our organisation, such as policy, procedures, finance, training etc, you can call our main line:

0508 326 459

or email enquiry@ot.govt.nz

General mailing address:
Oranga Tamariki National Office 
PO Box 546
Wellington
New Zealand

Media

For media enquiries:
Call +64 4 918 9199
Email media@ot.govt.nz

Adoptions

If your query is adoption related:
Call 0508 326 459
Email webadoption@ot.govt.nz
Please include your location in New Zealand or overseas so that the relevant Adoption Service team can respond to your enquiry.

Caregivers

24/7 Caregiver Guidance and Advice line:
Call 0508 227 377

Children in care

If you are a child or young person in care you can let us know how you are getting on.

Tell us what you think

Abuse in Care – Make a Claim

If you feel you have been harmed while in the care of Oranga Tamariki-Ministry for Children please talk to us.

Find out more about making a claim

Personal information requests

To request personal information held by us:
Call 0508 326 459and ask for Customer Information Requests
Email myrequest@ot.govt.nz

Schools

If you're a school: 
Call 0508 EDASSIST (0508 332 774)
Email edassist@ot.govt.nz

Overseas

If you're overseas:
Call +64 9 912 3820
Email contact@ot.govt.nz

Published: March 25, 2017 · Updated: October 21, 2020