Contact us
If you believe a child is in immediate danger, call the Police on 111.
Making a report of concern
If you're worried about a child and want to make a referral or report of concern, call us on freephone:
or email contact@ot.govt.nz
Get in touch if you think a child or young person may be:
- unsafe or in danger of harm
- suffering from ill-treatment, abuse or neglect
- or you’re not sure if you should be concerned, and want advice, or just to talk things through.
A social worker will work out how urgent this is, and the best thing to do next.
What we'll need to know when you get in touch
- what you're worried about
- details of any incidents, including dates
- details about the child or young person and their family, such as names and addresses.
After hours
From 5pm to 8am Monday to Friday, weekends and public holidays, social workers will only assess emergency situations. But we encourage you to call if you're unsure.
General enquiries
If your enquiry is not about a child but relates to our organisation, such as policy, procedures, finance, training etc, you can call our main line:
or email enquiry@ot.govt.nz
General mailing address:
Oranga Tamariki National Office
PO Box 546
Wellington
New Zealand
Media
For media enquiries:
Call +64 4 918 9199
Email media@ot.govt.nz
Adoptions
If your query is adoption related:
Make an enquiry using our online form
or call 0508 326 459
Please include your location in New Zealand or overseas so that the relevant Adoption Service team can respond to your enquiry.
Caregivers
24/7 Caregiver Guidance and Advice line:
Call 0508 227 377
Children in care
If you are a child or young person in care you can let us know how you are getting on.
Abuse in Care – Make a Claim
If you feel you have been harmed while in the care of Oranga Tamariki-Ministry for Children please talk to us.
Personal information requests
To request personal information held by us:
Call 0508 326 459and ask for Customer Information Requests
Email myrequest@ot.govt.nz
Schools
If you're a school:
Call 0508 EDASSIST (0508 332 774)
Email edassist@ot.govt.nz
Children's Teams
Overseas
If you're overseas:
Call +64 9 912 3820
Email contact@ot.govt.nz
Published: March 25, 2017 · Updated: October 21, 2020