Contact us

If you're worried about a child and want to make a report of concern, call us on:

0508 326 459

This number is free to call within New Zealand.

Our customer service specialists are on hand if you have a general enquiry. They can also pass you through to the right area if you want to speak to a social worker or someone at one of our sites.

Disclaimer: All calls will be recorded for quality and training purposes. Transfers from this number may not continue to be recorded. If you have any queries about this, please ask your specialist or email contact@ot.govt.nz

Report a concern about a child

Get in touch if you think a tamaiti or rangatahi is:

• suffering from ill-treatment, abuse or neglect
• experiencing abuse but you’re not sure if you should be concerned, and want advice, or just to talk things through.

Learn more about identifying signs of abuse

Please note we don't have a form for reports of concern.

Tell us

• What you're worried about, what you have seen or heard.
• Details of any incidents, what happened, and to whom.
• Details about the child or young person, and their whānau, such as names and locations.

What happens next

A social worker will review your information and determine what supports would be best as a next step for your concern.

Learn more about how we keep children safe

Write to us

• Email contact@ot.govt.nz
• General mailing address:
  Oranga Tamariki National Office 
  PO Box 546
  Wellington
  New Zealand

If you have any concerns regarding the issues raised at any of our care and protection residences please call: 0508 326 459

Transition Support Services are a range of services for young people between 15 to 25 years old. They support transition from care or custody into adult life.

Read more about our services or call our free helpline on 0800 55 89 89 to see how we can help.
 
We can support you to:

• find a place to live or stay with a caregiver
• get some financial support
• access a transition worker
• get your driver’s licence
• find a job or enrol in training
• get legal advice
• access counselling and other health services.

Getting help from our Transition Support Service will not affect any other services you use or benefits you receive.

If your query is about adoption you can:

• use our online form, or
• call 0508 326 459

Please include your location in Aotearoa New Zealand or overseas so that the relevant Adoption Service team can respond.

24/7 Caregiver Guidance and Advice line: 0508 227 377

If you are a child or young person in care you can let us know how you're doing.

Tell us what you think

If you feel you've been harmed while in the care of Oranga Tamariki - Ministry for Children please talk to us.

Find out more about making a claim

If you're overseas:

• call +64 9 912 3820, or
• email contact@ot.govt.nz

To request personal information held by us:

• call 0508 326 459 and ask for Customer Information Requests, or
• email myrequest@ot.govt.nz

If you’re a journalist and have a media enquiry, see our page Media enquiries